Remove a connected channel
- Sign in to ConnectDesk as an administrator.
- Open Settings, then Channel accounts.
- Select the Facebook, Instagram, or WhatsApp account.
- Choose Remove and confirm.
Removing a channel stops new messages and activity. Existing conversations can remain as business history. Use the deletion request below when that history must also be removed.
Revoke Meta access
Open Meta Business Integrations for the account that granted access, select the Hectacore Systems or ConnectDesk integration, and remove it. Meta controls this screen and may change its labels.
Request deletion
Email support@hectacore.com with the subject “Meta data deletion request”. Include:
- Your name and work email.
- Your organization name.
- The connected Facebook Page, Instagram account, or WhatsApp number.
- Whether the request covers one channel, one person, or the full organization account.
Do not send passwords, access tokens, or an App Secret.
What happens next
- We acknowledge the request and provide a reference.
- We verify identity and authority to protect customer data.
- We locate the relevant Meta connection and derived records.
- We delete or deidentify the requested data without undue delay and confirm completion.
Deletion can include Meta identifiers, connection credentials, messages, media, comments, profile details, templates, and related service records. Limited information may be retained where required by law, needed for security, or present in backups until the normal backup cycle completes.
Requests from individuals
If you contacted a business that uses ConnectDesk, you can ask that business directly because it controls its customer records. You may also email us using the process above and identify the business you contacted.
Need help?
Email support@hectacore.com. There is no fee for a deletion request.